Refund policy

Return and Refund Policy

At Maine Coast Candle Company, we want you to be happy with your purchase.

Returns
Please contact us at mainecoastcandleco@yahoo.com within 14 days of receiving your order to request a return. Include your order number and the reason for your return.

Candles must be unburned, unused, and returned in their original packaging to be eligible for a return. Proof of purchase is required.

Please contact us for approval and return instructions before mailing your item.

Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, was defective, or we sent the wrong item. Original shipping charges are nonrefundable for ordinary returns.

Damaged or Incorrect Items
Please inspect your order upon arrival. If your candle arrives damaged, defective, or incorrect, contact us promptly with your order number and photos of the item and packaging so we can arrange an appropriate replacement or refund.

Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved. Approved refunds will be issued to your original payment method within 10 business days. Your bank or credit card company may require additional time to post the refund.